Refund, Return & Cancellation Policy

Last updated: September 2026

1. Cancellation Window

Requesters can cancel a task free of charge anytime until the Helper reaches Step 3 ("On the way to pickup" / "En Route"). Once the Helper reaches Step 4 ("Arrived at pickup location") or beyond, a minimum cancellation fee (typically 10% of the task value) may apply to compensate the Helper for their time and travel.

2. Mid-Task Cancellations

If a task is canceled midway (after Step 4) due to unforeseen circumstances or disagreement, the funds held in UPI escrow will be split automatically: 50% of the amount is given to the Helper (provider) and the remaining 50% is refunded to the Requester (consumer). This split occurs after a 24-hour "no-issues" window, provided the Requester hasn't raised a formal complaint within that time.

3. Dispute Resolution

Disputes between Requesters and Helpers regarding task quality, completion status, or payments are handled by our dedicated Trust & Safety team. Users must raise a dispute within 48 hours of task completion via the "Report Issue" button in the app. Our team acts as an impartial mediator to review chat logs, location data, and photo evidence to reach a fair resolution.

4. Refund Processing Timelines

Approved refunds for canceled tasks, escrow releases, or dispute resolutions are processed immediately on our end. However, depending on your bank and the UPI gateway, the amount will reflect in your original payment method within 5–7 business days.